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Terms & Conditions

By placing an order with Elisabeth Williams Design, you agree to the following terms and conditions. Please read them carefully before booking.

1. General

These Terms & Conditions apply to all custom stationery and design services provided by Elisabeth Williams Design. By submitting an enquiry, paying a deposit, or confirming a booking, you confirm that you have read and accepted these terms.

2. Booking & Deposit

  • A 10% non-refundable deposit is required for all packages over £100 to secure your booking and design time.

  • Work will not commence until the deposit and completed questionnaire have been received.

  • The remaining balance must be paid in full before final artwork is released.

3. Payment

  • Payments are accepted via bank transfer only.

  • An invoice with full payment details will be issued once your order is confirmed.

  • All prices are listed in GBP (£) and are subject to change prior to booking.

4. Design Process & Proofs

  • Each package includes one design draft with amendments.

  • Amendments should be submitted clearly and in one consolidated response where possible.

  • Additional revisions beyond what is included may incur an additional fee.

  • Once final artwork has been approved, any further changes may be chargeable.

5. Turnaround Times

  • Estimated timelines are provided as a guide and begin once all required information and payments have been received.

  • Turnaround times may vary depending on the scope of work and requested amendments.

  • Elisabeth Williams Design is not responsible for delays caused by late responses or incomplete information.

6. Artwork & Personalisation

  • All artwork is hand-painted and custom created for each client.

  • Due to the bespoke nature of the work, designs cannot be replicated exactly for other clients.

  • Minor variations are part of the hand-painted process and are not considered faults.

7. Printing & Colour

  • All designs are supplied digitally in PDF format.

  • Elisabeth Williams Design does not provide printing services.

  • Colours may vary between screens and printed results due to monitor calibration and printer settings.

  • We cannot be held responsible for printing errors or colour discrepancies once files have been approved.

8. Client Responsibility

  • It is the client’s responsibility to carefully proof all artwork for spelling, grammar, dates, and details before approval.

  • Elisabeth Williams Design is not liable for errors once final approval has been given.

9. Cancellations & Refunds

  • Deposits are non-refundable once design work has begun.

  • If a client cancels after work has started, no refunds will be issued.

  • If cancellation occurs before design work begins, any payments beyond the deposit will be refunded.

10. Intellectual Property & Usage

  • All artwork and designs remain the intellectual property of Elisabeth Williams Design.

  • Final designs are licensed for personal use only.

  • Artwork may not be resold, redistributed, or used for commercial purposes without written consent.

  • Elisabeth Williams Design reserves the right to feature completed work in portfolios, on social media, and on the website unless otherwise requested in writing.

11. Changes to Scope

  • Any changes to the agreed scope of work may result in additional fees and adjusted timelines.

  • Requests for additional items not included in your selected package will be quoted separately..

 

Contact

If you have any questions about these Terms & Conditions, please contact:

Elisabeth Williams Design
📧 elisabethwilliamsdesign@gmail.com

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